Refund policy

We are confident that you will be highly satisfied with your purchase; however, we understand that sometimes issues may arise. Therefore, we offer a comprehensive return and exchange policy within the initial 14 days of delivery for a full refund.

Our team works diligently to ensure that your items arrive in pristine condition. However, if you encounter any problems such as receiving a damaged, defective, or incorrect item, or if any items are missing from your order, please reach out to us promptly at info@magicnailsupply.com or visit www.magicnailsupply.com and select the "Contact Us" tab at the bottom.

Damages and Issues: We urge you to inspect your order upon receipt. If you discover any defects, damages, or discrepancies, please notify us immediately so that we can promptly address the issue and make it right for you.

Returns: Our return policy stipulates that we only accept returns for machine products. Unfortunately, we cannot process returns for other nail products, including but not limited to polishes, gels, or nail accessories. This policy ensures the highest standards of hygiene and quality control for our customers. If you have any issues with a machine product, please contact our customer service within 30 days of purchase for assistance with your return or exchange. Thank you for your understanding and cooperation.

Refunds: Once we have received and inspected your return, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed to your original payment method. Please bear in mind that the processing and posting of refunds by your bank or credit card company may take some time.

Thank you for choosing Magic Nail Supply. We are committed to providing excellent service and ensuring your satisfaction with every purchase. If you have any further questions or concerns, please do not hesitate to contact us at info@magicnailsupply.com.